Rank up
It’s up to you how quickly you grow.
We believe that if you work hard, have a good attitude and consistently strive to improve yourself, you have what it takes to grow in our business.
The basics
All that is required is self motivation and the ability to learn how to properly do certain positions.
This advancement is in recognition of improved performance and knowledge in one respected area. In order to move up in rank, you must take and pass the required Skill Assessments, Knowledge Tests and Cultural Values Evaluation. We are looking for people to truly know the components they are being tested over.
Each position has three levels.*
As you move up the levels, your pay will increase. When you reach the Master level, the next rank up is considered a promotion and must be approved.
* There doesn’t need to be an open position for someone to move up a level within their rank and get a pay increase. You may not skip levels and each level must be passed to advance.
The details
Everyone is eligible to Rank Up unless your points total is too high.
Any Team Member with 15 or more disciplinary points will not be eligible to rank up until the points drop below 15. Additionally, if the Team Member acquires 15+ points during the Rank Up, the Rank Up will be put on pause until points drop below 15.
We look forward to supporting you in your progress!
Front of House Rank Up Requirements & Pay Rates
-
Level One
Complete Training Packet & Meet with Training Director, Be Employed for 60+ days.
Minors must also meet availability requirements to qualify for the Rank Up program
Hourly Rate: $17.25 | Full Availability: $18.25
Level Two
Complete One Knowledge Test with a score of 85% out of 100%
Complete Skills Assessment with a score of 245+ out of 354
Hourly Rate: $17.50 | Full Availability: $18.75
Level Three
Complete All Three Knowledge Tests with a score of 85% out of 100% for each.
Pass Cultural Values Evaluation
Hourly Rate: $17.75 | Full Availability: $19.25
-
Promotion must be approved by Training Director & Shift Supervisors.
Level One
Read The Art of Operational Excellence
Complete Knowledge Test with a score of 93% out of 100
Complete accompanying Reading Questions Packet
Hourly Rate: $18.25 | Full Availability: $19.75
Level Two
Complete Skills Assessment with a score of 300+ out of 354
Hourly Rate: $18.75 | Full Availability: $20.25
Level Three
Pass Cultural Values Evaluation
Hourly Rate: $19.25 | Full Availability: $20.75
-
Promotion must be approved by Front of House Director & Shift Supervisors.
Level One
Read Art of Self Leadership
Complete accompanying Reading Questions Packet
Hourly Rate: $19.75 | Full Availability: $21.25
Level Two
Complete Skills Assessment with a score of 200+ out of 240
Hourly Rate: $20.25 | Full Availability: $21.75
Level Three
Pass Cultural Values Evaluation
Complete at least one Cross-Training shift in the Back of House
Hourly Rate: $20.75 | Full Availability: $22.25
-
Level One
Receive approval from all Directors and other Supervisors and complete Supervisor training.
Full Availability: $23.25
Level Two
Complete all required Pathways training courses (Four hours, paid) and Skills Assessment with a score of 120+ out of 140
Full Availability: $23.75
Level Three
Pass Director Evaluation
Full Availability: $24.25
-
Level 1
Show mastery of all positions FOH and BOH
Advanced knowledge of Area specific role
Receive Director referral x3
Worked at least 6 months in supervisor role or be hired in Associate role
Full Availability: $24.75
Level 2
Pathway training on Inform, Signal, and CEM scores
1 page project outline on creating a new system or updating an existing one.
Clear understanding of store goals and how they contribute to those goals.
Core Values Evaluation: Collaborative & Supportive
Full Availability: $25.25
Level 3
Develop Role Outline (if stepping into a newly created role)
Presentation on CEM scores and how they have improved them.
List of problems solved proactively. What are the impacts of the solutions implemented? Then director assessment rated 1-5 on how often they step up.
Core Values Evaluation: Problem Solver & Adaptable
Evaluation on Sustained excellence throughout time as Associate Director.
Full Availability: $26.00
Back of House Rank Up Requirements & Pay Rates
-
Level One
Complete Training Packet & Meet with Training Director, Be Employed for 60+ days.
Minors must also meet availability requirements to qualify for the Rank Up program
Hourly Rate: $17.25 | Full Availability: $18.25
Level Two
Complete Skills Assessment with a score of 300+ out of 460 (275/430)
Hourly Rate: $17.50 | Full Availability: $18.75
Level Three
Complete Skills Assessment with a score of 400+ out of 460 (375/430)
Pass Cultural Values Evaluation
Hourly Rate: $17.75 | Full Availability: $19.25
-
Promotion must be approved by Training Director & Shift Supervisors.
Level One
Read The Art of Operational Excellence
Complete Knowledge Test with a score of 93% out of 100%
Complete accompanying Reading Questions Packet
Hourly Rate: $18.25 | Full Availability: $19.75
Level Two
Complete Skills Assessment with a score of 435+ out of 455 (405/425)
Hourly Rate: $18.75 | Full Availability: $20.25
Level Three
Pass Cultural Values Evaluation
Hourly Rate: $19.25 | Full Availability: $20.75
-
Promotion must be approved by Back of House Director & Shift Supervisors.
Level One
Read Art of Self Leadership
Complete accompanying Reading Questions Packet
Hourly Rate: $19.75 | Full Availability: $21.25
Level Two
Pass Supervisor Evaluation
Hourly Rate: $20.25 | Full Availability: $21.75
Level Three
Pass Cultural Values Evaluation
Complete at least one Cross-Training shift in the Front of House
Hourly Rate: $20.75 | Full Availability: $22.25
-
Level One
Complete all required Pathways training courses (Three hours, paid)
Full Availability: $23.25
Level Two
Complete Skills Assessment with a score of 90+ out of 100
Full Availability: $23.75
Level Three
Pass Director Evaluation
Full Availability: $24.25
-
Level 1
Show mastery of all positions FOH and BOH
Advanced knowledge of Area specific role
Receive Director referral x3
Worked at least 6 months in supervisor role or be hired in Associate role
Full Availability: $24.75
Level 2
Pathway training on Inform, Signal, and CEM scores
1 page project outline on creating a new system or updating an existing one.
Clear understanding of store goals and how they contribute to those goals.
Core Values Evaluation: Collaborative & Supportive
Full Availability: $25.25
Level 3
Develop Role Outline (if stepping into a newly created role)
Presentation on CEM scores and how they have improved them.
List of problems solved proactively. What are the impacts of the solutions implemented? Then director assessment rated 1-5 on how often they step up.
Core Values Evaluation: Problem Solver & Adaptable
Evaluation on Sustained excellence throughout time as Associate Director.
Full Availability: $26.00
Get started
What are you waiting for?
Please submit your Rank Up Request within the first 15 days of the month. Any Rank Up Requests submitted after the 15th of the month will be delayed to the following month in order to allow time for assessments, tests, and evaluations to be completed.